Frequently
Asked
Questions

Well, the delegate pass can only be booked through Horsemen Events Ltd., so you're in the right place!

The booking form can be found on the Booking Forms page. Once you've downloaded and completed it, send it in to the address listed on the form (with payment of course!) and a confirmation will be sent to you.

Once you've done that, you can contact Butlins on 0870 242 0753 if you're booking a whole unit (which could be a multi-room apartment or bungalow) or, if you're not able to fill a unit by yourselves, you can contact Horsemen Events Ltd. via email or post (see below) and we will arrange the accommodation for you. It will of course be shared with other people you may not know, so be prepared to make friends!

Dude, Gen Con UK 2004 is all about the gaming, you didn't think we'd forget about that did you?

We have lots of games and events planned for you lucky people which does take a little planning. Once we have a final schedule of events, we'll let you all know so that you can start planning your 4 days of gaming with us!

If you have a specific query about a particular game or game system, then you need to contact the organisers of that game directly. Their contact details can be found in the Delegate Pack.

Everyone needs to eat, especially gamers!

There are two food outlets inside the arena that sell snack food, as well as a range of alcoholic and non-alcoholic drinks. The Butlins site also contains a number of fast food outlets and restaurants that cater for all types of dietary requirements. Again, the Delegate Pack contains more details on the food and drink available.

Sure dude, you can bring the non-gamers along with you.

Make sure they're booked into the accommodation and they can enjoy the full range of the Butlins Minehead facilities (just like you can as well!); just make sure they have a delegate pass if they want to get into the arena! Better still, kids eight or under get free access to the Gen Con UK Arena�

Hey, even we can't control what the weather will do!

The arena is fully heated by giant roof high space heaters, though it is recommended that you bring some warm clothing, just in case, or, if you prefer travelling light, you can pick up some of the Gen Con UK 2004 merchandise which is designed with chilly weather in mind!

One small point though dudes; sometimes clothing can whiff a bit if worn for days on end-we recommend changing it and having a shower, but you knew that already, right?

Y'know, we'd love to able to provide one of those but we figured that the more space we allow for playing games, the better it'd be. Perhaps the best thing to do is to bring along the minimum you need for your games or share heavy things (like a stack of rule books) with someone else you're attending with.

We do recommend that you keep your bag with you at all times though as we cannot be held responsible for anything that goes missing and we certainly don't want any security alerts; kinda ruins the gaming don't ya think?

Hey y'know, you can never ever get a perfectly silent game because as soon as one person starts speaking or a set of dice starts rolling you have noise.

We have done everything we can to cut down on noise; the use of partitions, using generally quiet games as buffer zones between noisy games are just two examples but sometimes even that may not be enough.

If you find you have a problem with a particular table that seems to making a lot of noise, try asking them to quieten down a little, after all, everyone wants to enjoy the games at Gen Con UK 2004.

Above all though, think about the other tables around you before yelling out loud that you have the winning card in Munchkin or are about to behead the 11 headed snorkel wearing hydra with your spoon of doom.

Harsh!

As soon as possible you should contact one of the Gen Con UK 2004 Crew members (easily identifiable by the red tops they're wearing) or Butlins Staff and they'll arrange first aid for you if needed.

Both of them probably! (Though not at the same time, unless they have mastered quantum physics in some way). Unless they're working of course too, mustn't forget that!

Be aware though, that even though they are celebrities and are here to entertain/draw/speak/perform other functions (wonder if that involves juggling chainsaw wielding sea lions� Ed.) they too have a right to some quiet time and privacy and may not appreciate being interrupted.

Hey man, that's like so easy to answer! Smiffy is in room

Obviously we can't really tell you where people are staying; something to do with the fact that people may like to sleep without being disturbed by hordes of gamers wanting to ask questions at 4am. I'm sure you understand!

Doh! Clumsy of you!

The Delegate Goodie Bags are quite special this year and in limited supply, so unfortunately we can only give one per person - take more care next time!

Man, that sucks! Some people have no respect for other people's property!

First off, make sure it was stolen and that you haven't accidentally left it somewhere. Next check at the Customer Services desk in the Arena to see if someone has handed it in. Finally, contact one of the security stations and describe precisely what was stolen (the better the description, the more chance you have of spotting someone else carrying it around).

Above all, and I really hate stating the obvious; keep your property with you at all times!

Oh man, 3,000 cards? That must've taken you ages to acquire, not to mention a large wedge of cash! Bummer!

Basically, we aren't going to replace it. It's not our responsibility to look after it, it's yours. Sorry!

Oh boy, the dudes in suits are asking me to point out (again!) that Horsemen Events Ltd and Butlins cannot be held responsible for any loss, damage, or theft of property that may occur whilst on site. And the suits still don't look that good on them either.

Depends where you are when you ask! (Ba-dom tishhhh!!)

The toilets are listed quite clearly on the map (provided in the Gen Con UK 2004 Programme, which will also be available for download from here) and are well signposted.

Oh man, typical British trains huh?

Unfortunately, whilst we can sympathise with you over the loss of your granny (who may have expired swallowing a broken biro whilst over feeding the cat because you were unable to manage it due to the serious malaise that's settled on you since your girlfriend left you after blowing up the car (collapsing the house onto some soap in the process)) we can only say the following:

• Accommodation refunds are dealt with solely by Butlins; and enquiries to Horsemen Events Ltd will be politely referred to the men in Red Coats.
• Delegate Passes (for Gen Con UK 2004) and Game Tickets (for events at Gen Con UK 2004) can only be refunded if you give us a months' notice.
• Otherwise Game Tickets can be refunded at the Arena by those attending Gen Con UK 2004.